Strategies to consider in pursuit of improving productivity and innovation.

5 steps to building a high performance culture

It takes more than a change in organisation structure to transform an entrenched culture. Dave Hanna discusses the five key ingredients of a real high performance culture Managers today are anxiously looking for ways to gain a competitive advantage in their challenging global markets. Some have chosen to develop a […]

Businesses should take a number of steps to reduce the likelihood of adverse action claims

The rise and rise of adverse action claims

There has been a steady increase in adverse action claims. Gareth Jolly explains why employers need to tread very carefully before taking action that could result in such a claim Over the past few years, there has been a steady increase in “adverse action” claims by employees against employers. An […]

HR needs to play an critical role in the design of future workforces

How HR can manage skills across hybrid workforces

The world of work is changing at breakneck speed, and HR needs to take a proactive role in leading their company into the new work reality, writes Kjetil Olsen, vice president of online work platform, Elance Due to ever-increasing globalisation, an accelerating technological revolution and changing lifestyle demands, we’re entering […]

HR can play a major role in improving customer delight. Source: Thinkstock

Lessons for HR: how to delight customers

There are a number of steps companies need to take in creating and sustaining a true culture of customer delight, writes Dave Hanna Isn’t it refreshing in the midst of our daily interactions to experience an organisation that is truly committed to doing more than we expected? Take, for example, […]