Driving return on investment through people
When organisations stop paying mere lip service to their values and instead align with and act on their values, then trust, customer satisfaction and a high-performance culture follow, writes Aaron McEwan As Benjamin Franklin once said, “Well done is better than well said.” And we’ve heard a lot of talk across […]
In the wake of the Banking Royal Commission companies are taking a step back to examine their organisational purpose, writes Jon Williams, who explains that there are 5 specific questions companies should ask customers in this process The current and post-Royal Commission environment in Australia, with the damage done to […]
When leaders make an active effort to solicit others’ views and encourage the employee voice, they hold the power to radically shift how their organisation functions, writes David Rock People aren’t speaking up nearly as much as they’d like to at work. One 2017 study finds that just 1 per cent of […]
In the wake of the Royal Commission into banking and now other sectors, many companies are looking at how to create a culture of psychological safety to get their people to speak up, writes Jerome Parisse-Brassens Recent investigations have put culture in the limelight by showing that behaviours that are not […]
AI technology has the potential to give both the Board and executive teams visibility and measures to understand more about the culture within their business – and more importantly, how to change it, writes Alec Bashinsky The Hayne Royal Commission has undoubtedly delivered one major outcome: our banks and indeed […]
