Tag: customer service culture

Which particular aspects of culture drive superior business performance and positive engagement by managers and staff?

10 steps for HR: how to build a strong customer culture

HR professionals understand the impact culture has on employee engagement and business performance. But what is harder to establish, is which particular aspects of culture drive superior business performance and positive engagement by managers and staff – and more importantly how to measure it, writes Linden Brown Research by MarketCulture […]