Tag: diversity & inclusion

There is a shift away from diversity as a compliance and talent management initiative, towards using it to help design experiences for marginalised customers

Leveraging diversity to improve the customer experience

There is a shift away from diversity as a compliance and talent management initiative, towards using it to help design experiences for marginalised customers to win in new markets, become more innovative and accelerate customer centricity, according to a new report. “Leading organisations are devoting significant resources to truly understanding […]