Effective HR teams are starting to practice “design thinking” – studying the behaviour of employees and designing solutions to fit their work lives – in a bid to improve workforce performance and productivity.
A new Bersin by Deloitte report suggests that HR will face 10 major talent management challenges over the coming year – one of which will be to focus on improving the work experience for employees while driving productivity.
“HR leaders will have to work harder to understand what drives results,” said Josh Bersin, principal of Bersin by Deloitte .
“New digital technologies, increased transparency in employment brand and work practices, and the need to compete vigorously for talent are all disrupting the workplace.”
Bersin predicted that organisations will be challenged to design a more engaging and productive workplace if they want to attract and retain employees in the new always-on, hyper-connected world of work.
As such, he encouraged HR leaders to focus on bold, inventive HR strategies that can help drive bottom-line impact.
These strategies were outlined in a new Bersin by Deloitte report, which made a number of predictive trends for the coming calendar year:
1. Digital HR arrives, changing the way HR organisations design and deliver employee solutions. Instead of allowing digital processes such as online learning and communications to overwhelm employees, HR and learning and development organisations will focus on designing digital applications to improve the way employees are served and supported.
2. The stampede to replace dated HR systems will accelerate. As HR organisations strive to build true “systems of engagement” (versus systems of record), ease of use, integrated data and analytics will drive a massive transformational shift – away from traditional licensed HR software to a new breed of integrated HR and talent tools in the cloud.
3. New models of talent management breed a new generation of talent management systems. For example, the redesign of performance management to an often rating-less model is driving the need for talent management software built around feedback-centric systems.
Similarly, aging applicant tracking systems used in recruiting are being replaced by new integrated recruitment platforms that include smart sourcing, candidate relationship management, interview management, applicant tracking and smart analytics.
4. The rush to replace and re-engineer performance management will accelerate globally. Many organisations around the world are moving away from top-down annual performance processes.
Now is the time to test pilot more continuous, developmental and empowering performance management and feedback processes to get the details right and aligned with an organisation’s culture.
5. Engagement, retention, and culture will remain top priorities as new feedback tools come to market. As the competition for talent remains fierce, the topics of culture and engagement will remain high on the list of concerns. New tools, techniques and analytics methods to encourage and collect employee feedback and help leaders understand where culture and management should change.
6. Global leadership development, coupled with career and talent mobility, will take on a fresh new focus. Mentoring and coaching will grow rapidly. Bersin by Deloitte’s high-impact talent management research shows that coaching and mentoring are the most valuable talent practices to develop in an organisation.
These activities should be built into an organisation’s culture, rewarded and include the use of technology tools to bring in external coaches.
7. The revolution in corporate learning will continue as a new model evolves. The most effective learning involves education (formal training), experiences (developmental assignments and projects), environment (a culture and work environment that facilitates learning), and exposure (connections and relationships with great people).
Organisations that think about those four functions will likely be ahead of the curve in learning in 2016.
8. Diversity and inclusion will move beyond compliance and become a strategic part of business and talent management. Organisations that align diversity and inclusion practices to business objectives are more likely to perform well on financial outcomes.
Benchmarking existing diversity and inclusion programs against key areas including age, culture, gender, nationality, ethnicity/race, and mental and physical status are good steps to prepare with.
9. People analytics likely will evolve to become a mainstream program in the HR function. Using new data streams coming from mobile, engagement, and feedback applications and network analysis, organisations are building valuable databases about what people are doing, their history, experiences at work and career progress. Increasingly, this data likely will be used to identify specific solutions to business challenges and to drive business results.
10. The HR profession leaps forward as a new breed of HR leaders emerges. Companies are investing heavily in innovation and analytics, organisations are sharing creative solutions more openly and HR’s alignment with business is improving dramatically.
2016 should be a year of positive changes in multiple areas of HR and for a new breed of innovative and strategic HR and L&D leaders to come to the forefront.