Author: Dave Hanna

5 steps to building a high performance culture

It takes more than a change in organisation structure to transform an entrenched culture. Dave Hanna discusses the five key ingredients of a real high performance culture Managers today are anxiously looking for ways to gain a competitive advantage in their challenging global markets. Some have chosen to develop a […]

Lessons for HR: how to delight customers

There are a number of steps companies need to take in creating and sustaining a true culture of customer delight, writes Dave Hanna Isn’t it refreshing in the midst of our daily interactions to experience an organisation that is truly committed to doing more than we expected? Take, for example, […]

Business culture results

Why culture matters to business

Paying attention to culture does matter to the business, because it is a company’s culture that fuels the dominant drivers of share price today, writes Dave Hanna Organisational culture is a topic that continues to polarise the corporate world. My definition of culture is very simply “the way we do […]