Driving return on investment through people
Lexus is an automotive brand which is synonymous with outstanding quality, and its GS F performance sedan is an impeccable example of this. Lexus’ GS F is an impressive car inside and out and delivers on high driver and passenger expectations on many fronts. The normally-aspirated V8, for example, delivers […]
The Grand Hyatt Melbourne is a 5-star hotel located on Collins Street in the heart of the CBD among Melbourne’s bustling shopping, dining and theatre scene. It offers a superlative guest experience and is recognised as one of the city’s superior five-star hotels for a number of very good reasons. […]
There is a tangible cost to organisations which suffer from a lack of ethical leadership and culture, according to an expert in the area, who said this can ultimately lead to the loss of customer trust and in turn, the loss of market share. Some leaders fail to recognise that […]
A 7-step approach has played a critical role in helping Nokia transform leadership capability, turning around business performance and helping to re-establish a competitive market presence, according to the company’s global head of leadership development. As the former market leader in mobile phones, Nokia has been challenged on a number […]
Improved data collection, analysis and insights have played a key role in understanding and improving both the customer and employee experience at leading beauty retailer Sephora, according to its global chief people officer, Karalyn Smith. Sephora had been conducting customer and employee experience surveys for a number of years, however, […]
