In business school courses, Jennie Walker explains that there is an ever-popular debate about which is more important: being a good leader or being a good manager? The conversation often starts by delineating the difference between the two roles: we manage things and lead people. Another way of putting it […]
Author: Jennie Walker
How to partner with managers to improve conflict resolution
HR professionals can play a crucial role in workplace conflict resolution, writes Jennie Walker Frustrations, disagreements and personality conflicts are inevitable in the workplace, and managers are among the first to be tasked with helping their employees navigate these challenges. For front-line managers, conflict management can be one of the […]
Reigniting the spark in managers through job customisation
Crafting the job to fit the person can create a win-win scenario for both employer and employee, writes Jennie Walker When you’ve worked in HR long enough, you have had the experience of seeing how once enthusiastic and engaged managers fizzle out. That spark that they once had to organise […]
Why every manager needs a team communication strategy
Utilising a strategic communications roadmap can be the key to building a team culture of open communication and collaboration, writes Jennie Walker “The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw’s quote brilliantly highlights the disconnect that often happens in communication between managers […]
Front-line managers: building organisational heart
Managers play a critical role in creating the organisational climate through their interpersonal relationships with employees, writes Jennie Walker How do your managers view their professional relationship with employees? This foundational viewpoint could be making or breaking your employee engagement. A manager recently expressed frustration about his employee engagement scores, […]