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HR needs to play an critical role in the design of future workforces

How HR can manage skills across hybrid workforces

The world of work is changing at breakneck speed, and HR needs to take a proactive role in leading their company into the new work reality, writes Kjetil Olsen, vice president of online work platform, Elance Due to ever-increasing globalisation, an accelerating technological revolution and changing lifestyle demands, we’re entering […]

HR can play a major role in improving customer delight. Source: Thinkstock

Lessons for HR: how to delight customers

There are a number of steps companies need to take in creating and sustaining a true culture of customer delight, writes Dave Hanna Isn’t it refreshing in the midst of our daily interactions to experience an organisation that is truly committed to doing more than we expected? Take, for example, […]

There are many practical applications of big data for HR

How HR can harness big data

There are many practical applications of big data for HR. However, a strong partnership between the business and HR is essential if big data is to yield significant P&L impact, writes Heidi Spirgi Most companies today make hiring, promotion and development decisions based on anecdotal data, a lot of gut […]

There are a number of steps companies can take to create a competitive culture

3 steps to creating a competitive culture

HR can play a pivotal role in creating and sustaining a culture that contributes substantially to creating competitive advantage, writes Wayne Brockbank HR departments and line executives in companies throughout the world struggle to define and create corporate cultures that serve as the basis for competitive advantage. How do successful […]