Culture

HR should be prepared to deal with the collateral damage that narcissistic CEOs can create

How HR can deal with narcissistic CEOs

HR executives need to be aware of the potential effects narcissistic CEOs can have on a business and be proactive in dealing with likely issues that may arise as a result, according to the Macquarie Graduate School of Management (MGSM). CEOs with narcissistic tendencies can create “quite a lot of […]

Peter Horgan, CEO of OMD

OMD’s 3 keys to become an employer of choice

Clear communication, investing in staff development and a culture of sustainable innovation are three keys that have led OMD to become recognised as an employer of choice for four years in a row, according to the communication agency’s CEO, Peter Horgan. The initial drive to become a better employer started […]

HR can play a major role in improving customer delight. Source: Thinkstock

Lessons for HR: how to delight customers

There are a number of steps companies need to take in creating and sustaining a true culture of customer delight, writes Dave Hanna Isn’t it refreshing in the midst of our daily interactions to experience an organisation that is truly committed to doing more than we expected? Take, for example, […]

There are a number of steps companies can take to create a competitive culture

3 steps to creating a competitive culture

HR can play a pivotal role in creating and sustaining a culture that contributes substantially to creating competitive advantage, writes Wayne Brockbank HR departments and line executives in companies throughout the world struggle to define and create corporate cultures that serve as the basis for competitive advantage. How do successful […]

Employers need to prepare for new flexible working rights

Are you prepared for new flexible working rights?

Employees are able to request flexible working conditions under new laws which also place specific obligations on employers, writes Shana Schreier-Joffe Increasingly, courts, tribunals and the government are recognising that the notion of an individual working eight or more hours a day for their employer, with little or no say […]