Innovation

Getting the customer centric culture right is just the beginning.

CBA’s 4 step plan: developing a customer centric mindset

Commonwealth Bank of Australia has reinvented the way it engages customers. Vanessa Gavan explores the bank’s four phase approach to developing a customer centric mindset and outlines the steps organisations can take to transform their own approach to customer engagement The notion of customer centricity within traditionally asset driven industries, including […]

Building agility is a key to success in a VUCA world

4 steps HR can take to improve agility

There are four steps HR leaders can take to help support and build an agile organisation in the face of an increasingly challenging business environment, according to an expert in agile thinking. The acronym VUCA (volatile, uncertain, chaotic, ambiguous) has become a standard part of business vocabulary as responsibilities and […]

Having an understanding of culture is about interpreting the writing on the wall for HR. Source: Thinkstock

3 steps for HR to effective culture change

Many CEOs and HR practitioners lack a thorough understanding of culture, and as a result, attempts to change culture often miss the deeper aspects of cultures such as beliefs, world views and the ethos of employees, according to an expert in the field. CEOs too often assume that they only […]

The Game Changer: How to Use the Science of Motivation With the Power of Game Design to Shift Behaviour, Shape Culture and Make Clever Happen by Dr Jason Fox

Author: Dr Jason Fox Publisher: Wiley RRP: $29.95 The Game Changer: How to Use the Science of Motivation With the Power of Game Design to Shift Behaviour, Shape Culture and Make Clever Happen is a refreshingly charismatic take on how to improve workplace motivation through the science of gamification. Readers […]

There are a number of steps businesses can take to harness cultural diversity.

5 ways to capitalise on cultural diversity

Capitalising on an increasingly globalised workforce will lead to better functionality across all areas of the business, writes Leonie Tillman Australia is in a unique position, drawing recruitment interest from around the world due to its lifestyle, relatively stable economy and career opportunities. With its ageing population, low rates of […]