Innovation

How savvy is your organisation?

Corporate savviness is a holistic measure of how effective your organisation is. Murad Salman Mirza details the corporate savviness barometer and outlines the process of assessing how savvy your business is Corporate savviness is an organisational characteristic that refers to the enterprising use of a collection of core organisational competencies, ie, Key Savviness […]

CBA’s 4 step plan: developing a customer centric mindset

Commonwealth Bank of Australia has reinvented the way it engages customers. Vanessa Gavan explores the bank’s four phase approach to developing a customer centric mindset and outlines the steps organisations can take to transform their own approach to customer engagement The notion of customer centricity within traditionally asset driven industries, including […]

4 steps HR can take to improve agility

There are four steps HR leaders can take to help support and build an agile organisation in the face of an increasingly challenging business environment, according to an expert in agile thinking. The acronym VUCA (volatile, uncertain, chaotic, ambiguous) has become a standard part of business vocabulary as responsibilities and […]

3 steps for HR to effective culture change

Many CEOs and HR practitioners lack a thorough understanding of culture, and as a result, attempts to change culture often miss the deeper aspects of cultures such as beliefs, world views and the ethos of employees, according to an expert in the field. CEOs too often assume that they only […]