Innovation

Simen Munter, group general manager, global shared services, ANZ

Offshoring call centres: a balancing act?

Offshoring call centres is an important strategic decision for any company, and getting it right requires careful consideration of a number of factors, writes Leon Gettler In a globalised economy, more companies are sending finance back-office and call centre jobs offshore to improve access to technology and cut costs. This […]

LEGO’s 5 keys for improving cultural fit

Culture fit is a critically important element in LEGO’s hiring process, according to its local HR head, who said the company puts final candidates through a “top secret activity” to get them out of their comfort zones and assess their ability to think outside the box. The activity, which involves […]