Innovation

Corporate strategy idthe questions: “What are the businesses in which the company participates?” or “What is the portfolio of businesses that comprise the company?” Once a corporation has determined where it will compete, business strategy then answers the questions: “How w

How to structure HR for maximum business benefit

Matching the structure of the HR department with how the business is organised has a significant impact on performance, writes Wayne Brockbank The relationship between business strategy and HR strategy has received much attention.  Noticeably less attention has been given to the relationship between corporate strategy and HR strategy. Since […]

Cultural diversity can play an important role in boosting workforce capabilities

How cultural diversity can boost your bottom line

Cultural diversity is considered a low priority organisational issue among Australian businesses, according to recent research, and companies may be inadvertently hurting their own bottom line as a result. Conducted by the Diversity Council Australia (DCA) in conjunction with the Scanlon Foundation, the research found that almost 30 per cent […]

Everything I Know about Success I Learned from Napoleon Hill: Essential Lessons for Using the Power of Positive Thinking by Don M. Green 

Authors: Don M. Green  Publisher: McGraw Hill Education, 2013 RRP: $22.00 USD Those looking for shortcuts to success will be disappointed, but those looking for a fountain of insightful wisdom about bringing success to their lives (professional or otherwise) will rejoice. Don Green heavily relates his own life experiences as he brings to […]

Smart recruitment functions are helping turn candidates into customers

How to turn rejected candidates into customers

Smart recruitment functions are realising the importance of providing a great candidate experience, and are going further by thanking candidates for their interest and even welcoming them as customers by offering vouchers to use their products or services at discounted rates. “It’s no surprise to see marketing working with HR […]

HR can play a major role in improving customer delight. Source: Thinkstock

Lessons for HR: how to delight customers

There are a number of steps companies need to take in creating and sustaining a true culture of customer delight, writes Dave Hanna Isn’t it refreshing in the midst of our daily interactions to experience an organisation that is truly committed to doing more than we expected? Take, for example, […]