Innovation

Everything I Know about Success I Learned from Napoleon Hill: Essential Lessons for Using the Power of Positive Thinking by Don M. Green 

Authors: Don M. Green  Publisher: McGraw Hill Education, 2013 RRP: $22.00 USD Those looking for shortcuts to success will be disappointed, but those looking for a fountain of insightful wisdom about bringing success to their lives (professional or otherwise) will rejoice. Don Green heavily relates his own life experiences as he brings to […]

Smart recruitment functions are helping turn candidates into customers

How to turn rejected candidates into customers

Smart recruitment functions are realising the importance of providing a great candidate experience, and are going further by thanking candidates for their interest and even welcoming them as customers by offering vouchers to use their products or services at discounted rates. “It’s no surprise to see marketing working with HR […]

HR can play a major role in improving customer delight. Source: Thinkstock

Lessons for HR: how to delight customers

There are a number of steps companies need to take in creating and sustaining a true culture of customer delight, writes Dave Hanna Isn’t it refreshing in the midst of our daily interactions to experience an organisation that is truly committed to doing more than we expected? Take, for example, […]

Garry Adams, leader of Mercer’s talent business, Pacific

5 steps to improving workforce productivity

Productivity metrics don’t feature heavily enough on performance scorecards and many organisations are unable to truly define, measure and track productivity at the individual level, according to a global consulting firm. As such, organisations often find it easier to use traditional outcome based-financial measures as a proxy for workforce productivity, […]