Innovation

Garry Adams, leader of Mercer’s talent business, Pacific

5 steps to improving workforce productivity

Productivity metrics don’t feature heavily enough on performance scorecards and many organisations are unable to truly define, measure and track productivity at the individual level, according to a global consulting firm. As such, organisations often find it easier to use traditional outcome based-financial measures as a proxy for workforce productivity, […]

Simen Munter, group general manager, global shared services, ANZ

Offshoring call centres: a balancing act?

Offshoring call centres is an important strategic decision for any company, and getting it right requires careful consideration of a number of factors, writes Leon Gettler In a globalised economy, more companies are sending finance back-office and call centre jobs offshore to improve access to technology and cut costs. This […]

LEGO’s 5 keys for improving cultural fit

LEGO’s 5 keys for improving cultural fit

Culture fit is a critically important element in LEGO’s hiring process, according to its local HR head, who said the company puts final candidates through a “top secret activity” to get them out of their comfort zones and assess their ability to think outside the box. The activity, which involves […]