Cultural diversity is considered a low priority organisational issue among Australian businesses, according to recent research, and companies may be inadvertently hurting their own bottom line as a result. Conducted by the Diversity Council Australia (DCA) in conjunction with the Scanlon Foundation, the research found that almost 30 per cent […]
Innovation
Everything I Know about Success I Learned from Napoleon Hill: Essential Lessons for Using the Power of Positive Thinking by Don M. Green
Authors: Don M. Green Publisher: McGraw Hill Education, 2013 RRP: $22.00 USD Those looking for shortcuts to success will be disappointed, but those looking for a fountain of insightful wisdom about bringing success to their lives (professional or otherwise) will rejoice. Don Green heavily relates his own life experiences as he brings to […]
How to turn rejected candidates into customers
Smart recruitment functions are realising the importance of providing a great candidate experience, and are going further by thanking candidates for their interest and even welcoming them as customers by offering vouchers to use their products or services at discounted rates. “It’s no surprise to see marketing working with HR […]
Lessons for HR: how to delight customers
There are a number of steps companies need to take in creating and sustaining a true culture of customer delight, writes Dave Hanna Isn’t it refreshing in the midst of our daily interactions to experience an organisation that is truly committed to doing more than we expected? Take, for example, […]
HR, innovation and economic success: lessons from Germany
The economic resilience of Germany can be attributed to factors which emphasise the link between people management and innovation, writes Stefan Zagelmeyer Whenever I present research that colleagues and I have been doing on the impact of the global financial crisis (GFC), HRM and the stunningly quick recovery of the […]