Strategy

5 steps to improving workforce productivity

Productivity metrics don’t feature heavily enough on performance scorecards and many organisations are unable to truly define, measure and track productivity at the individual level, according to a global consulting firm. As such, organisations often find it easier to use traditional outcome based-financial measures as a proxy for workforce productivity, […]

How HR can step up to the strategy plate

HR professionals need to be more confident in their ability and clear about their responsibility for proactively impacting key business areas such as organisational transformation, developing leadership and change capability, according to a global consulting firm. The changing operational nature of HR has been something both practitioners and the profession […]

How to improve passion for diversity in 8 steps

There has been an evolution in how companies view diversity, which has gradually become less an issue of demographics – and more one of values, according to a recent research report There has also been a corresponding shift in how companies are responding to the issue, with a majority of […]

4 steps to achieving lasting culture change

Culture is critically important to business success worldwide, however, there is a clear disparity between the way companies view culture and the way they treat it, and many executives believe a major overhaul of their organisational culture is required, according to recent research. While 60 per cent of executives globally […]

Offshoring call centres: a balancing act?

Offshoring call centres is an important strategic decision for any company, and getting it right requires careful consideration of a number of factors, writes Leon Gettler In a globalised economy, more companies are sending finance back-office and call centre jobs offshore to improve access to technology and cut costs. This […]