Using technology to form a talent pipeline

Organisations must develop and nurture current staff’s skills and leverage them across the organisation in new ways to embrace a changing workplace and drive growth. A post-COVID-19 world is a crucial place to start while employees learn new skills and are exposed to different technologies, writes Parag Patki, Managing Partner – Consulting Practice ANZ, TCS Limited

With the pandemic accelerating the future of work through digitisation, disruption and automation, many organisations have little foresight into what skills they need to succeed and evolve in a post-COVID world.

According to a new McKinsey Global Survey on future workforce needs, nearly nine in ten executives and managers say their organisations face skill gaps already or expect gaps to develop within the next five years.

Similarly, as per the World Economic Forum’s Future of Jobs Report across 15 industries and 26 economies, it is estimated that COVID-19 may displace some 85 million jobs. Simultaneously, 97 million new roles may emerge, better adapted to the new division of labour between humans, machines and algorithms.

Today, the qualities that workers and organisations need to survive and thrive are very different from those they required in the past; many of tomorrow’s roles, skills, and job titles are unknown.

Success increasingly depends on critical thinking, emotional intelligence and collaboration, and organisations who do not think about these talent pipeline needs are at risk.

The new ways of working in today’s world are fundamentally transforming the talent management function. Now isn’t a time to sit back and wait for events to unfold. For organisations who want to keep up in the race to be tomorrow’s workplace, businesses must put technology on the agenda today.

Organisations must develop and nurture current staff’s skills and leverage them across the organisation in new ways to embrace a changing workplace and drive growth. A post-COVID-19 world is a crucial place to start while employees learn new skills and are exposed to different technologies.

The benefits of AR/AI: a talent pool of knowledge workers
The pandemic has been a dream come true for the digital worker. There’s been an enormous increase in the demand for these types of workers, in roles such as data science, in several industries now that technology has taken over the traditional ‘admin’ duties.

Technologies such as AI enhance the way employees operate, making them more effective and productive by eliminating the mundane tasks they usually must complete. Essentially, employees can focus on knowledge work or ‘deep work’ that requires emotional intelligence, human experience and creativity.

Also, technologies such as augmented reality allow constant real-life interactions, anytime, anywhere. For example, a tech company could deploy any technician in the field to diagnose an issue; then using augmented reality, a panel of experts could help the technician to resolve the problem quickly and efficiently from a central location.

With no geographical boundaries and the assistance of emerging tech, organisations have access to a pool of talent of knowledge workers, who are now in more demand than ever. And the digital workplace is helping them become more effective.

Gaining from within; the power of employee experience in digital transformation
Most organisations don’t know they’re sitting on a gold mine of hidden talent in their existing employees. Organisations must harness the talent resources they have to drive the business outcomes and transformation they need.

Organisations must develop and nurture current staff’s skills and leverage them across the organisation in new ways to embrace a changing workplace and drive growth. A post-COVID-19 world is a crucial place to start while employees learn new skills and are exposed to different technologies.

One of the most challenging parts of digital transformation is getting employees to restructure their digital transformation approach. Leveraging AI and ML insights to make critical decisions, then adapting these learnings for the real world is becoming the foundation for typical business days.

A centre of excellence that identifies gaps in the business and brings together internal resources to be shared among groups is key in the post-pandemic world. It’s a fundamental element to help employees understand how the company and its teams are structured and offers a sense of drive, purpose and an area of interest to progress into.

The collaborative process additionally enables the organisation to continue evolving its strategy and roadmap to match the technology. For example, suppose an organisation today identifies that they may not have a great data analytics team. In that case, there is an opportunity to focus on that area and offer staff the opportunity to become data’ champions’ and progress their careers/skillsets in multiple areas and enrich their capabilities.

A workplace analytics tool
Role fitment, talent development and engagement at scale can only be accomplished using data, analytics and cognitive technologies. TCS Workforce Analytics is an AI-based unified system of engagement, insights and foresight for employees, managers, and CXOs to enhance productivity and workforce experience.

The platform helps talent management challenges of the digital era: digital transformation calls for a new kind of talent with diverse skillsets and capabilities. Traditional recruitment methods are ill-suited to assess.

The challenge is made worse by the large-scale shift to remote working and virtual interactions, requiring adopting new ways of keeping employees positively engaged, motivated and productive.

TCS Workforce Analytics was designed to empower HR organisations with insights and foresight to deliver superior business outcomes and enhanced workforce experiences.

Now isn’t a time to sit back and wait for events to unfold. For organisations who want to keep up in the race to be tomorrow’s workplace, businesses must put technology on the agenda today.

The opportunity beyond the pandemic
The pandemic focused our attention on the importance of our workforce. Our organisation and those in our ecosystems grew stronger as we increased support and innovative solutions to bridge gaps left by the world’s lockdowns. As we continue to grow our talent pool and support our staff in this digital world, technology will play a pivotal role in building knowledge and skills in the workplace.

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