In this two-part series, Anthony Mitchell examines the latest trends in leadership development and looks ahead to more significant transformation of this domain in the next five years “The future is already here — it’s just not very evenly distributed.” – William Gibson Each year, I am exposed to more than 100 different organisations’ approaches to leadership development –…
Companies need to rethink corporate learning and management development to take into account the nature of today’s high-stress workplaces as they diminish people’s readiness to learn, according to an expert in neuroscience and leader performance. Typically associated with schools, being ready to learn is actually critical to understanding what people need to take on new…
HR professionals and teams need to develop better capability and capacity in utilising data and analytics to drive leadership development outcomes, according to Development Dimensions International (DDI). “Our research has found that this is not a natural strength of the profession so we need to either develop it or source it from somewhere else,” said…
Most organisations are not translating the theory into practice with L&D programs, and there are three notable areas where most companies commonly fail in this area, according to an L&D expert. The first challenge of learning and development is engaging participants before and after face-to-face learning, so learning can be highly impactful and bring about real…
In the ever-evolving world of business, company values aren’t just buzzwords or abstract concepts anymore. They’re the heart and soul of an organization, shaping its culture, decision-making, and reputation. As a savvy business leader, you’re aware of the profound impact that aligning your external customer service teams with your company values can have. You know…
Ah, the world of outsourcing, a realm where businesses find solace in delegating tasks to experts, and experts thrive in offering their specialized services. As we stand on the threshold of a new decade, it’s essential to don our forward-thinking caps and delve into the crystal ball of outsourcing trends. After all, what’s the use…
In today’s fast-paced business landscape, companies are constantly juggling ways to optimize their operations and deliver exceptional customer service while keeping a watchful eye on the budget. It’s a delicate dance, isn’t it? That’s where the million-dollar question comes into play: Is outsourcing customer service more cost-effective than in-house teams? Defining Customer Service Outsourcing Before…
In the fast-paced world of modern business, strategic decision-making is the key to survival and success. Every move, every choice made by a company can be the difference between flourishing and floundering in the competitive landscape. One such strategic choice that has become increasingly prominent is outsourcing. Now, you might be wondering, what’s the big…
Welcome to the world of outsourcing, where businesses have discovered a nifty secret to success. In our quest to understand why outsourcing might be the best business decision, it’s only fitting to begin with a little history lesson. Outsourcing Origins Believe it or not, the roots of outsourcing trace back to ancient history. The Pyramids…
Welcome to the world of outsourcing, where the boundaries of work are not defined by the walls of your office. The ever-evolving landscape of business has witnessed a significant shift towards outsourcing, a trend that offers both opportunities and challenges to employees. In this blog, we’ll delve into the heart of the matter and explore…