There is a very clear link between employee engagement, customer loyalty and profitability, according to Hilti Australia’s managing director, Jan Pacas, who said this link has been key to the company’s success both locally and globally. Hilti, a global business which supplies leading-edge electric power tools, takes a rigorous approach […]
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There are three key factors which are driving organisations to increasingly focus on employee engagement, according a research report. These include the changing generational composition of organisations, a flatter world of work and the “gig economy”, which together, often make the acquisition and internal development of critical talent more challenging. […]
One in five people in the wrong job and their low engagement levels are costing ASX100 companies up to $6 billion in annual revenue, according to a research report from Right Management. The research took in a total of 857 outplacement/redundancy candidates that had completed Right Management’s career management program […]
How will organisations cope with technology and developments in tools like social media, while preserving human interaction and maintaining a relationship with employees? Mel Tunbridge explores this and examines what best-in-class employee engagement programs will look like in the future Making engagement happen is the ultimate objective for organisations today. Real employee […]
In the face of competition from low-cost, budget gyms, Fitness First has been on an 18 month journey to transform its service levels to deliver a different and unique fitness experience by offering members “beyond five-star hotel service”. Craig Donaldson speaks with Anne Jaakke, HR director for Fitness First, about […]