Effective communication during challenging periods requires a high degree of empathy and a more personalised approach. It’s more than sharing what we’re doing, but also what we’re thinking and feeling. It’s essential to give people time to process information and work through their feelings at their own pace. We can’t […]
Tag: crisis
Leadership during times of crisis
At the outset, it’s important to understand the mental states and behaviours that will emerge throughout the organisation during a crisis. While there will be more obvious responses of fear and panic, members of your team are also more likely to misinterpret information and feel confused, and have difficulty remembering […]