Driving return on investment through people
Improved data collection, analysis and insights have played a key role in understanding and improving both the customer and employee experience at leading beauty retailer Sephora, according to its global chief people officer, Karalyn Smith. Sephora had been conducting customer and employee experience surveys for a number of years, however, […]
There are two important steps companies need to follow in order to genuinely stimulate creativity on an organisation-wide basis and drive innovation for the purposes of hard competitive advantage, according to author, speaker and international advisor Ken Robinson. A lot of organisations struggle with the process of cultivating creativity, and […]
In the era of big data and quantitative algorithms, HR must play a central role in creating competitive advantage, writes Wayne Brockbank Global business has entered the era of big data and quantitative algorithms. This combination has been framed by many as today’s source of competitive advantage. As HR professionals, […]
Strategy and culture need to come together and be balanced within organisations to help create great places to work and sustainable business success, writes Jon Williams One of the most damaging phrases bandied about as a management truth is the old chestnut that “culture eats strategy for breakfast”. Not only […]
A strengths-based approach has been critical to driving increases in employee engagement, improving leadership capability and changing mindsets around talent management within The Star Entertainment Group, according to its CHRO Kim Lee. With aggressive plans for growth and expansion, she explained that the group has a vision of being Australia’s […]
