Tag: culture

values

The values conundrum

At FedEx, speed is a collective way of thinking and behaving. We refer to this collective way of thinking as an organization’s culture. It is these ways of thinking and behaving that design, produce and sell products and services that are of value to customers. Many internal practices create and […]

Reflex of yes

Five ways to overcome the ‘yes’ reflex

Not every request from others adds value to the strategy/mission. It’s not that the request is bad, it simply may not add real value. Requests for time, information, and help often flow from the pressure of the moment rather than from alignment with a strategy/mission, writes Dave Hanna “Our greatest […]