Tag: culture

St.George Bank CEO George Frazis looks for five key capabilities in leaders

5 leadership capabilities that St.George CEO banks on

There are five key leadership capabilities that will help organisations to position themselves competitively, build cultures of innovation and deliver superior customer service, according to St.George Bank CEO George Frazis. “Over the next five to ten years, we will require bold and courageous leadership. It’s about seeing opportunities where most […]

HR can play a major role in improving customer delight. Source: Thinkstock

Lessons for HR: how to delight customers

There are a number of steps companies need to take in creating and sustaining a true culture of customer delight, writes Dave Hanna Isn’t it refreshing in the midst of our daily interactions to experience an organisation that is truly committed to doing more than we expected? Take, for example, […]

Business culture results

Why culture matters to business

Paying attention to culture does matter to the business, because it is a company’s culture that fuels the dominant drivers of share price today, writes Dave Hanna Organisational culture is a topic that continues to polarise the corporate world. My definition of culture is very simply “the way we do […]