Tag: culture

How to deal with COVID-19 culture conundrums

Confronting the brutal facts with honesty and openness is sobering as well as trust-building. When leaders don’t hide the painful bits but lay them on the table, it shows respect to others as well as reassures them that we are not blind to challenges, and are working through them, writes Zoë […]

values

The values conundrum

At FedEx, speed is a collective way of thinking and behaving. We refer to this collective way of thinking as an organization’s culture. It is these ways of thinking and behaving that design, produce and sell products and services that are of value to customers. Many internal practices create and […]