Tag: customer engagement

The employee experience is increasingly important for organisations and their HR functions, however, it needs to be tracked and improved through a number of specific KPIs

5 KPIs to track & improve the employee experience

The employee experience is increasingly important for organisations and their HR functions, however, it needs to be tracked and improved through a number of specific KPIs, writes Kate Messenger In 2015, we learned that Airbnb’s chief HR officer had reframed himself as chief employee experience officer. It made sense – […]

There is a shift away from diversity as a compliance and talent management initiative, towards using it to help design experiences for marginalised customers

Leveraging diversity to improve the customer experience

There is a shift away from diversity as a compliance and talent management initiative, towards using it to help design experiences for marginalised customers to win in new markets, become more innovative and accelerate customer centricity, according to a new report. “Leading organisations are devoting significant resources to truly understanding […]