Tag: customer loyalty

As companies seek to improve the employee experience, they need to evaluate the close connection between employees’ physical, social and cultural environments

Winning hearts & minds with the employee experience

As companies seek to improve the employee experience, they need to evaluate the close connection between employees’ physical, social and cultural environments, as well as the tools and relationships they need to get work done on a daily basis, according to a new report. Recognising the impact experience has on […]

Australian companies need to embrace Emotional Intelligence (EI) as a core competency in order to boost productivity and performance, according to Linda Simonsen, CEO of engagement and EI consultancy FuturePeople

How HR can drive productivity through emotional intelligence

Australian companies need to embrace Emotional Intelligence (EI) as a core competency in order to boost productivity and performance, according to new research. It identified a significant positive correlation between EI on the frontline and better customer experience, sales and productivity, which in turn presents an untapped opportunity for increased […]

There is a very clear link between employee engagement, customer loyalty and profitability, according to Hilti Australia’s managing director, Jan Pacas

How Hilti drives profitability through employee engagement

There is a very clear link between employee engagement, customer loyalty and profitability, according to Hilti Australia’s managing director, Jan Pacas, who said this link has been key to the company’s success both locally and globally. Hilti, a global business which supplies leading-edge electric power tools, takes a rigorous approach […]