At FedEx, speed is a collective way of thinking and behaving. We refer to this collective way of thinking as an organization’s culture. It is these ways of thinking and behaving that design, produce and sell products and services that are of value to customers. Many internal practices create and […]
Tag: development
The role of HR leaders in fighting cyberattacks
The mindset of an organisation’s HR team can set the culture for the entire organisation. Disengaged employees are an attractive target for cybercriminals to exploit. Therefore, the onus is on HR leaders to take their organisation’s security seriously and work with the necessary business and technology teams to set the […]
The 5 biggest misconceptions about being a human manager
Too often we hide behind our titles and adopt a suit of armour that has been handed down by generations of strong managers. If we were to lose that suit of armour, and become human, then surely we will show weakness that will be exploited. On the contrary, human managers […]
The power of listening as a manager
In order to be totally focused on listening to others, it is critical for managers to be truly present in the conversation. Remove that tablet, turn off your phone or even better, have it out of sight. Be conscious of keeping eye contact and don’t allow for others to interrupt […]
The unique learning challenges of 2020 – The death and rebirth of digital learning
Through necessity, other organisations are seeking to undertake vertical development through digital means. The necessity is not simply the inability to deliver face-to-face – the necessity also derives from the needs of their people to develop mental models and behaviour shifts necessary to survive and thrive in the pandemic and […]