Driving return on investment through people
Shell has embarked on a global HR transformation which has improved employee and line manager satisfaction while delivering significant cost savings around the world, according to the company’s regional HR operations manager (Asia, Oceania, Middle East & North Africa), Yannick Colot. He explained that the business launched the internal transformation […]
Simplexity is an emerging theory that proposes a possible complementary relationship between complexity and simplicity, and it has important ramifications for HR professionals looking to improve both the mechanics and dynamics of the workplace, writes Rob Scott Many organisations are moving towards a digitised work environment. And while there are […]
Improved data collection, analysis and insights have played a key role in understanding and improving both the customer and employee experience at leading beauty retailer Sephora, according to its global chief people officer, Karalyn Smith. Sephora had been conducting customer and employee experience surveys for a number of years, however, […]
Organisations need to put employees first – and not the consumer – in order to improve the customer experience, drive innovation and deliver better business results, according to an expert in the area. Employees which are customer-facing play a critical role in brand and the customer experience, said former VP of […]
The rise of “super-jobs” is one of 10 key future of work trends according to Deloitte’s latest Human Capital Trends report. It found that the rapid adoption of technology by business is leading to the rise of roles that leverage significant productivity and efficiency gains that can arise when people […]
