Driving return on investment through people
Improved data collection, analysis and insights have played a key role in understanding and improving both the customer and employee experience at leading beauty retailer Sephora, according to its global chief people officer, Karalyn Smith. Sephora had been conducting customer and employee experience surveys for a number of years, however, […]
Organisations need to put employees first – and not the consumer – in order to improve the customer experience, drive innovation and deliver better business results, according to an expert in the area. Employees which are customer-facing play a critical role in brand and the customer experience, said former VP of […]
The rise of “super-jobs” is one of 10 key future of work trends according to Deloitte’s latest Human Capital Trends report. It found that the rapid adoption of technology by business is leading to the rise of roles that leverage significant productivity and efficiency gains that can arise when people […]
There were four key drivers behind Accenture’s employee experience transformation, which has resulted in an improved candidate experience externally as well as higher levels of performance within the business, according to its head of HR. The first key driver for improving the employee experience within Accenture related to changes in […]
A keen focus on streamlining and improving the employee service experience has been critical to HR transformation and the successful delivery of a patient-centred health system for New Zealand’s Canterbury District Health Board, according to its head of HR. The process of transforming the Canterbury Health System began in 2008, […]
