Tag: experience economy

Australian companies need to embrace Emotional Intelligence (EI) as a core competency in order to boost productivity and performance, according to Linda Simonsen, CEO of engagement and EI consultancy FuturePeople

How HR can drive productivity through emotional intelligence

Australian companies need to embrace Emotional Intelligence (EI) as a core competency in order to boost productivity and performance, according to new research. It identified a significant positive correlation between EI on the frontline and better customer experience, sales and productivity, which in turn presents an untapped opportunity for increased […]