Tag: staff engagement

Caitriona Hayes, general manager of human resources for iiNet, is no stranger to the challenges of complexity and competition

3 keys to iiNet’s culture of customer success

A strong focus on net promoter scores (NPS) has been foundational to iiNet’s ongoing success, according to its head of HR, who said its customer service has played a key role in differentiating it from the competition and attracting and retaining customers. “When you look at us versus our competitors, […]