HR’s direct and indirect involvement in firm-wide information architecture has a significant impact on value for investors and external customers, writes Wayne Brockbank In a recent Inside HR article, I cited research from the University of Michigan and the RBL Group in which we examined the statistical impact of different […]
Tag: value chain
Where’s the value? HR analytics vs information architecture
HR departments have 68 per cent greater impact on customer value when they play a major role in architecting the firm’s information value chain than when they apply HR analytics, writes Wayne Brockbank During the last decade, HR analytics have received increasing attention. A dozen or so books and several dozen […]