What are the 6 key traits of a true leader in the digital age?

Building trust and resilience for femal and digital leaders

There are six traits which reflect an enterprising and invigorating leader who is ready to meet the dynamic challenges of the digital age, writes Murad Salman Mirza

Progressive organisations consistently lament the dearth of capable leaders who can take up the reins at the top and sustain a robust stride towards continued prosperity. One of the challenges facing organisations in the respective context is the changing role and skill set of leaders that are expected to thrive in a ubiquitous digital world. For example, a significant requirement for tomorrow’s leaders is the penchant for service that goes beyond the professional demands of the assigned function and opens horizons for permeation of altruistic thought and meaningful contributions to the wider goal of ensuring a harmonious existence within the global community for mitigating/eliminating the chance of a misstep that might jeopardise an organisation’s future in an increasingly sensitised and connected world.

Additionally, most of the literature on leadership has been written before the dawn of the digital age and its disruptive influences. Consequently, established leadership theories and conventional management practices are being relentlessly tested in an era where profitability is no longer a guarantee of sustainability and huge conglomerates are constantly looking over their shoulders with nervous anticipation of becoming irrelevant from ambitious startups.

Furthermore, gaining a degree is no longer considered essential for career success as abandonment has become fashionable due to the glaring achievements of dropouts, who continue to receive rock star status within the startup realm. This is being reinforced by the huge influx MOOCs (Massive Open Online Courses) and core emphasis on specific skills, rather than, broad academic credentials.

The mandate for future leaders increases in complexity when the exponential strides made by Artificial Intelligence (AI) are considered with the prospect of incorporating them eventually as employees, rather than, the status-quo of being considered as advanced machines. Consequently, lessons from the past are largely becoming irrelevant as there is no reliable precedence for a digital world that is constantly being reshaped by innovations that marginalise/outpace established rules/regulations/norms of commerce and prescriptive management practices.

“Most of the literature on leadership has been written before the dawn of the digital age and its disruptive influences”

Therefore, grooming the next crop of leaders is being optimistically leveraged upon the sanctity of the current best practices and the probabilistic determination of formulated predictions for the future.

Grooming leaders in the digital age
Consequently, identifying, developing and grooming potential leaders should be an exercise woven within the fabric of the organisational culture. This enables the establishment of an ‘embedded nursery’ for producing skilled leaders who are not only critical to ensuring a bright future for the organisation, but also, become worthy ambassadors of the organisational brand. Such a move also converts associated risks with having competent leaders into competitive advantages, for example, talent poaching is embraced instead of being feared since there is no shortage of skilled successors within the ranks and fresh blood flowing through the organisational veins ensures long-term vitality, agility and relevancy in an increasingly unforgiving corporate world.

This can be visualised as:

6 key traits of a ‘true’ leader in the digital age
So, what are the key traits of a ‘true’ leader in the digital age? Let’s break down the word ‘LEADER’ into its constituent elements and then synthesise the segregated parts in a particular context to gain a clear and insightful understanding of the desired merits:

Learner (L)
This refers to having the humility of an ‘always be learning’ attitude that is critical to thriving within the dynamics of a digital world. It requires an open mind that is accommodative to constructive views/perspectives from all facets of the organisation while being mindful of the strides being made by worthy disruptors and evolving rules/regulations. It calls for the courage to embrace failures while having the boldness to experiment with innovative solutions despite internal dissension to overcome daunting challenges.

Earner (E)
This pertains to possessing the ability to increase the bandwidth of adding value to the organisation. It entails the gaining of trust and confidence of team members to a level where they feel confident in loosening the stringent expectations of the psychological contract without the nagging fear that the element of trustworthiness will not be egregiously violated in taking difficult decisions. It also harbours the skilful fulfilment of the performance expectations from investors/shareholders, especially, in terms of continued profitability and steady growth while being justifiably recognised/rewarded for enviable success.

Appealing (A)
This refers to the harnessing of personal qualities that creates robust endearment with the team members. It entails the channelling of convincing power in a way that is more felt than expressed to create consensus over the effective resolution of contentious issues. It includes the optimum combination of nonverbal and verbal communication that strengthens organisational integration, promotes approachability and cements core values through the personal manifestation of being a role model.

“Identifying, developing and grooming potential leaders should be an exercise woven within the fabric of the organisational culture”

Decisive (D)
This pertains to the intelligent consumption of available information and then taking astute decisions based on viable options while being mindful and accommodating of inherent risks. It indicates the presence of a calm disposition that is unflappable under pressure and abounds with creativity and imagination in coming up with or deriving novel solutions. It reflects a level of maturity/conscientiousness that accepts the trials and tribulations of leadership. Such a demeanour is unfazed by the prospect of being wrong and readily accepts the consequences without shifting the blame on others.

Effective (E)
This pertains to being serenely comfortable and positively impactful in all the conventional and unconventional initiates undertaken as a leader. It includes the prudent realisation that being a visionary is not enough anymore as momentous strides are made within the digital realm and one has to step up to the pedestal of becoming a futurist for securing the organisation’s journey of excellence in the relevant ecosystem. It demands a person of strong personal integrity, sound professional expertise, incisive decision-making skills and steadfast commitment to pleasing and placating key stakeholders while solidifying the organisation’s standing as a responsible corporate citizen. It also reflects a willingness to allow the talent management practices to have the breathing space for free thinkers and trendsetters who are imbued with the change imperative and enrich the organisational aptitude in unconventional ways while boosting their professional relevance in the digital world.

Reformer (R)
This refers to having an innovative mindset that is driven to disruption by a profound sense of purpose. It reflects a personal promise of being transformative in refining ailing/inadequate business processes and maximising the talent potential of the multigenerational workforce by assuring an optimum balance between ‘crystallised intelligence’ (prevalent in older team members) and ‘fluid intelligence’ (prevalent in younger team members). It calls for someone who is intent on leaving an enduring positive legacy and is comfortable with establishing a strong line of capable successors. It also reflects the ability to harmonise the organic and inorganic elements of the organisation, as depicted below:

The aforementioned traits reflect an enterprising and invigorating leader who is ready to meet the dynamic challenges of tomorrow, especially in a burgeoning era of advanced automation and seamless autonomous functioning that is commoditising conventional notions of excellence related to job performance –  while relevance is steadily gaining stronger traction in being a more significant factor for determining obsolescence.

Is your leadership prepared accordingly?