Millennial employees swap jobs twice as quickly as Gen X and Baby Boomers, and businesses need different strategies to manage the higher attrition and rotation levels of the Millennial generation. Millennials aren’t just more comfortable with career change, they actively pursue it, according to a new research report, which said organisations pursuing a ‘retention at all…
There is often a disconnect in organisational recognition and reward strategies, according to an expert in the area, who said that in essence, employees want recognition and employers reward behaviours or performance. “Employers must first answer, what do they want to achieve from a recognition and reward strategy?” said Margaret Goody, HR and employee relations…
Employee retention and improving the “propensity to stay” is a significant challenge in the Royal Australian Navy (RAN), which is faced by a labour market increasingly shaped by technological and demographic change as well as increased competition for skilled people. In a bid to improve retention levels, Director-General Navy People, Commodore Michele Miller, said it is…
With technologies that dangle new job opportunities in front of employees every day, staff retention is only going to get harder, according to Peter Kokkinos, who says that organisations that improve career mobility will have a far easier time keeping good staff (and save money along the way) At some point in our lives, we’ll…
Investing in flexible IT policies could save large companies up to $350,000, and small businesses $22,000, on hiring costs each year, according to research It found that flexible IT policies, such as allowing staff to bring their own devices to work, to work from home, and to use social media, are key to employee satisfaction….
In today’s fast-paced and customer-centric business environment, providing top-notch customer support is no longer a mere option; it’s a necessity. But how do you ensure that your customer support is both efficient and cost-effective? The answer lies in a strategy that combines the strengths of in-house and outsourced teams. The Advantages of Hybrid Customer Support…
You’ve taken the plunge into outsourcing your customer service, and I tip my hat to your savvy decision. Yet, the world of outsourcing isn’t all sunshine and rainbows. There’s an art to ensuring that your outsourced customer service team isn’t just a cost-cutting measure but a vital contributor to your business’s growth. That art lies…
The world of business is no stranger to the power of feedback. It’s the compass that guides us, the lighthouse that prevents us from crashing into the rocks of customer dissatisfaction. In the realm of customer service, feedback is the North Star we must always navigate by. And when you’ve outsourced your customer service, this…
In our digital age, where data is the new currency, it’s imperative to not only harness the power of outsourcing but also to shield your valuable data. As businesses increasingly turn to outsourcing for their customer service needs, they also expose themselves to potential data security and privacy risks. In this section, we’ll delve into…
In today’s fast-paced business environment, companies are constantly looking for ways to improve efficiency and reduce costs. One strategy that has gained immense popularity over the years is outsourcing. Outsourcing involves contracting out certain business functions or processes to external service providers. In this blog, we will explore the real-world applications of outsourcing, providing practical…