Hiring people based on values fit, skills and capabilities – in that order – is an important key to achieving great net promoter scores (NPS) within managed cloud computing company Rackspace, according to its local…
Hiring people based on values fit, skills and capabilities – in that order – is an important key to achieving great net promoter scores (NPS) within managed cloud computing company Rackspace, according to its local…
There have been five keys to building a high-performance culture which has helped health insurance fund Peoplecare both drive strong commercial outcomes and become recognised as an employer of choice, according to its head of…
Offshoring call centres is an important strategic decision for any company, and getting it right requires careful consideration of a number of factors, writes Leon Gettler In a globalised economy, more companies are sending finance…
There are three keys to the success of Sapphire Group, according to its co-founder and creative director, Nicole Eckels, who explained that HR plays a critical role in enabling and driving each of these critical…
Marriott International is on an aggressive growth path both globally and throughout the Asia Pacific, and HR is playing a critical role in ensuring the company has the right talent to meet its ambitious growth…
In response to considerable change in life insurance markets, TAL has reorganised how it does business in order to provide customers with a seamless, engaging experience which helps them understand the firm’s value proposition, according…
In the face of competition from low-cost, budget gyms, Fitness First has been on an 18 month journey to transform its service levels to deliver a different and unique fitness experience by offering members “beyond…
When organisations stop paying mere lip service to their values and instead align with and act on their values, then trust, customer satisfaction and a high-performance culture follow, writes Aaron McEwan As Benjamin Franklin once said,…
Employee buy-in is the greatest catalyst for innovation in the face of digital disruption, according to Telstra, which said more support needs to be given to people internally to empower them to have a say…