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Leveraging diversity to improve the customer experience
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Leveraging diversity to improve the customer experience

Byhr October 16, 2023October 17, 2023

There is a shift away from diversity as a compliance and talent management initiative, towards using it to help design experiences for marginalised customers to win in new markets, become more innovative and accelerate customer…

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5 trends that will shape Australian HR in 2019 and beyond
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5 trends that will shape Australian HR in 2019 and beyond

Byhr October 16, 2023October 17, 2023

There are five critical trends which are of critical importance to Australian HR executives and managers if they intend to thrive in what is a fast-evolving and challenging field of work, writes Andrej Kovacevic There are a…

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Sephora’s strategy for improving the employee and customer experience
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Sephora’s strategy for improving the employee and customer experience

Byhr October 16, 2023October 17, 2023

Improved data collection, analysis and insights have played a key role in understanding and improving both the customer and employee experience at leading beauty retailer Sephora, according to its global chief people officer, Karalyn Smith….

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How can diversity have a significant organisational and financial impact?
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How can diversity have a significant organisational and financial impact?

Byhr October 16, 2023October 17, 2023

The impact of diversity extends well beyond the HR function in business, and can have a significant organisational as well as financial impact, writes Aaron Green It’s a fact that HR professionals have known for…

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PayPal’s “Ministry of Culture” helps realise diversity and inclusion success
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PayPal’s “Ministry of Culture” helps realise diversity and inclusion success

Byhr October 16, 2023October 17, 2023

A “Ministry of Culture” is one of three key internal initiatives within PayPal which help drive successful diversity and inclusion outcomes across the business, according to its Australian people business partner, Kim Cheney. PayPal is…

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How Multiplex uses workplace flexibility to successfully drive D&I outcomes
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How Multiplex uses workplace flexibility to successfully drive D&I outcomes

Byhr October 16, 2023October 17, 2023

International construction company Multiplex has adopted a holistic approach to workplace flexibility, which has improved diversity and inclusion outcomes and delivered a range of business outcomes, according to its executive director of people, Caitriona Comerford….

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There are 6 steps to improving diversity and inclusion
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There are 6 steps to improving diversity and inclusion

Byhr October 16, 2023October 17, 2023

There are six important principles that organisations need to adopt in building a genuine corporate culture of diversity and inclusion, according to Bersin by Deloitte, which said these steps will also drive better business outcomes….

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How HR can help improve gender diversity in 6 steps
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How HR can help improve gender diversity in 6 steps

Byhr October 16, 2023October 17, 2023

Women, who continue to be under-represented at most levels in the workforce, are not progressing in their careers – despite the past two decades of organisational efforts to achieve gender diversity and equality, according to…

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How HubSpot recruits the most talented Millennials in the world
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How HubSpot recruits the most talented Millennials in the world

Byhr October 16, 2023October 17, 2023

Attracting remarkable talent globally at scale has been one of the three keys to the success and growth of inbound marketing and sales platform HubSpot, according to its global head of HR, who said a…

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There is a link between diversity & business success at Aurecon

Byhr October 16, 2023October 17, 2023

There is a clear link between diversity and business success, according to the CEO of engineering and infrastructure advisory firm Aurecon, Giam Swiegers, who said the company has implemented a broad suite of initiatives aimed…

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