Why having technology options can improve employee productivity

With a high proportion of staff yet to return to the office following the COVID-19 shutdowns, attention must also be given to the devices being used by remote workers. Companies need to understand how they can best keep employees engaged and secure online while working outside the traditional corporate firewall, writes Jamie Davidson, ANZ Regional Sales Manager, JAMF

There are many factors that have an impact on the productivity of staff members. Training, management, mindset, and compensation all have an effect on what is achieved during each working day.

Now another factor has been identified. According to research by consulting firm PWC, 78 per cent of millennials say having access to the technology they like at work makes them more effective. Further research by recruitment company Randstad Sourceright found that 92 per cent of C-suite and HR leaders believe technology enhances the attraction, engagement, and retention of employees.

Armed with the right tools, they set staff up with devices and connected to centralised resources using home Wi-Fi networks. Many businesses already had this capability in place, which made the whole process much more pain-free.

The power of choice
Allowing employees to use the devices they are familiar with can inspire them to create, communicate, collaborate and achieve significant results. As such, there has been a rise in the use of consumer-friendly devices, such as Apple’s iPhone, Mac and iPad, within workplaces. Indeed, it’s interesting to note that there are now more than 235,000 business apps available in the Apple App Store.

Clearly, staff want – and increasingly expect – the same user experience from their technology at work as they do at home. Failing to recognise these expectations can result in a business losing staff to competitors and finding it challenging to hire replacements.

Technology is a vital enabler when it is implemented with the employee in mind. Focusing on individual needs and personalising experiences at every level is essential to ensure technology continues to deliver a positive impact for a company.

The experience also has to be positive from the very outset, when employees are first unboxing newly assigned devices and getting them up and running. This is why an increasing number of companies are deploying tools that can automate this process and ensure new devices are ready for action as quickly as possible.

These tools allow device configuration, software, and patch updates, and apps to rolled out over-the-air, in a ‘click and done’ approach so that employees can focus on performance. Taking this approach also allows the IT department to gain complete visibility into their fleet of devices to ensure each employee has what they need for their role.

Supporting remote workers
With a high proportion of staff yet to return to the office following the COVID-19 shutdowns, attention must also be given to the devices being used by remote workers. Companies need to understand how they can best keep employees engaged and secure online while working outside the traditional corporate firewall.

Ways also need to be found to ensure that new joiners have a positive onboarding experience and are able to quickly build strong professional relationships with their teams. Even though many will be remote, this can still be achieved with the right tools and technologies in place.

Keeping spirits high
Maintaining staff morale and productivity during the COVID-19 crisis has been far from easy. The organisations that have fared best are those that had the capabilities to shift large numbers into a work-from-home mode with as little disruption as possible.

Technology is a vital enabler when it is implemented with the employee in mind.

Armed with the right tools, they set staff up with devices and connected to centralised resources using home Wi-Fi networks. Many businesses already had this capability in place, which made the whole process much more pain-free.

Some organisations also provided each employee with an allowance to cover the set-up costs for a home office. Items such as adjustable office chairs, printers, and scanners went a long way toward helping staff feel valued even when out of sight of senior management.

Many organisations also conducted regular surveys to monitor staff sentiment. With a large number of changes needing to be made in a very short period of time, carefully watching the impact they are having is very important.

By taking this holistic approach, from the provision of preferred devices to ongoing monitoring of each individual’s physical and mental wellbeing, organisations have managed to ensure that productivity has remained high throughout the past year.

Now, as conditions slowly improve, they will be best placed to take advantage of new opportunities as they emerge.

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